Thank you for visiting and shopping at shop.successrouter.com. The following are the terms and conditions that constitute our Shipping Policy for all physical book orders.
1. Free Shipping We are pleased to offer 100% Free Standard Shipping on all orders across India. You will not be charged any delivery fees at checkout; we cover the cost to ensure our educational materials are as accessible as possible.
2. Order Processing Time All orders are processed and dispatched within [e.g., 1-2 business days]. Orders are not shipped or delivered on Sundays or public holidays.
If we are experiencing an unusually high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the dispatch of your books, we will contact you via email or telephone.
3. Delivery Estimates and Logistics Partners We partner with Shiprocket to fulfill our orders, which allows us to route your package through the most efficient and reliable courier service available for your specific PIN code (such as Delhivery, Blue Dart, Ecom Express, etc.).
- Standard Free Shipping: Estimated delivery time is [e.g., 3-7 business days], depending on your location within India.
Delivery delays can occasionally occur due to unforeseen circumstances such as extreme weather, regional disruptions, or high courier volumes.
4. Shipment Confirmation and Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) and a link to the tracking portal. The tracking number will typically become active within 24 hours of dispatch.
5. Shipping Origins All orders are packed and shipped directly from our primary fulfillment center located in Gurgaon, Haryana.
6. International Shipping Policy Currently, we ship our physical products exclusively within India. We do not offer international shipping at this time.
7. Undeliverable Packages If a package is returned to us due to an incorrect or incomplete shipping address provided by the customer, or if the customer refuses delivery, the customer may be responsible for the redelivery costs. Please double-check your address, including your exact PIN code, during checkout to ensure smooth delivery.
8. Damages During Shipping While we pack our books securely, we understand that damage can occasionally happen in transit. If you receive a damaged book, please refer to our Return, Refund, and Cancellation Policy and contact us within 7 days of delivery with photos of the damaged packaging and product so we can arrange a replacement.
9. Contact Information If you have any questions about the shipping status of your order, please contact us at:
- Email: successrouter@gmail.com / support@successrouter.com
- Phone: +91 8595090558